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Frequently Asked Questions (FAQs)


About Tour Package

Why is the tour price as low as $399?

This is a limited-time promotional offer only! The normal price of the tour is just below $1000. The reason that we are able to offer great value China tour packages (just like this one) is because of multiple reasons. Nexus Holidays has been in the travel industry since 1996 and since we have the resources to create and operate our own tours, our prices are drastically lower than our competitors. We also have established partnerships with airline companies, hotel chains, restaurants and other companies within the travel industry. As a result of this, we are able to offer unbelievable prices. In Nexus Holidays, the goal has always been to attract customers by our amazing prices, but to leave them amazed with the quality of our service and products.

What do Nexus Holidays tour packages include?

All of our tour packages feature international and domestic flights, first class hotel accommodation (we only use 4-5 star hotels), luxury air-conditioned coach transportation, daily meals as mentioned in the itinerary, exciting sight-seeing, rich historical and cultural exploration, and professional English-speaking tour guides.

What makes up the ideal tour?

Safe and reliable transportation, luxury accommodation, good food, exciting sight-seeing and an excellent tour guide. You’ll find all of these features in all of our China tours.

What are gratuities for? Why do I have to pay it? Is it optional?

You'll notice that we have automatically added your invoice payment of tipping and gratuities for the entire China tour. The total tipping amount for the tour guides and drivers in China is $100. Coming from the USA, you should be very familiar and accustomed to tipping, which has now become a firm and expected element of the travel industry throughout the world. You have the option of paying the expected tipping amount up to 30 days before departure together with the rest of your invoice by credit card, check or bank wire transfer. Alternatively, you can choose to pay this in cash upon arrival in China directly to the tour guide in the local currency (RMB). Most clients find it more convenient and prefer to pay this before their departure. 

Are optional tours mandatory? Can I decline some/all of the excursions?

Optional tours are not mandatory, but we highly suggest you sign up for as many as possible in order to get the most out of your trip. If you don’t sign up for certain optional tours, you are allowed to explore on your own at your own expenses and risk. In that case, you would need to notify the tour guide, sign a waiver of liability that acknowledges that you will be on your own and that if any happens Nexus Holidays will not be held liable, and finally would need to arrange for transportation on your own (taxi, subway, Uber, etc.).

When is the best time or the deadline to book optional tours or extensions?

We understand that you might need some time to decide what optional tours or extensions that you want to add to your package. But in order to make sure that everything regarding your trip is planned out in a timely fashion, there are certain deadlines. Extension tours need to be added no later than 30 days prior to the departure date. Optional tours can be added up to 3 weeks prior to the departure date, but we prefer that you let us know around one month prior to the departure date to make sure that there is availability and that the optional tour isn’t sold out.

Will there be any free time during my tour?

Yes, but very little as this is essentially a comprehensive guided group tour with a jam-packed itinerary filled with lots of sight seeing and wonderful experiences. The tour is very much on-the-go every day. If you require free time to visit friends or do your own thing, we suggest you arrival a few days before the tour commences or stay behind after the tour concludes, to give yourself more time to explore the cities at your own pace and leisure. 

Is it possible to extend our trip in China?

Yes, of course. However, to get our customers the best value, our flight tickets are based on group ticket promotions. To extend your stay at the end of the trip, there would be an estimated charge between $150-$500 per person for air fare differences. The cost depends on your return date and city and would be subject to final booking.

What is the single supplement and how can I avoid it?

All of our listed prices are based on double occupancy. If you are traveling alone you would incur the single supplement charge of $380 for this tour. You can avoid the single supplement charge by not traveling alone or by rooming with other people (such as a party of 3 in one hotel room).

I realize that no dinners are included in the package; will I have to arrange all dinners and some of the lunches myself?

For the meals that are not included in the itinerary, you would need to arrange them on your won. This would be a great time to explore the area and to also try things that you haven’t tried before. Please feel free to ask our experience tour guide for any recommendations.

Is there a child discount? Senior discount?

During the special discounted deal period, there are no further discounts for children or the elderly.

What is Nexus Holidays payment term? Is it a secured payment method?

To provide the most secured payment method and protect customer’s privacy, we highly recommend check payment, if you prefer credit card payment, there will be 4% surcharge as transaction fee.

What is the timeline for the booking process? When will I receive tickets and the final tour confirmation?

You will be contacted by an agent within 3-5 business days from the time of your booking. We suggest you process the Chinese visa around 3 months prior to the departure date, no less than 30 days. You will receive your tickets 14-20 days prior to the departure date. Your initial tour confirmation will be provided after issue e-ticket or upon request. Your final tour confirmation will be provided no less than 7 days prior to the departure date.

Can I change my travel plan after placing the reservation? Can I change my travel plan after airfare has been issued?

Changes can be made to your reservation as long as there is availability and tickets haven’t been already issued. If you need to make changes to your travel plan after tickets have been issued, there would be a penalty. The amount is subject to the airline company.

If I purchased the $399 deal, is it possible for me to only use your air and hotel service, or just certain aspects of the package?

The China Discovery 10 Days package is a deeply discounted package tour. It is a combination of a guided tour, indicated airfare and hotel accommodation. The fact that the package is a combination is one of the reasons that we are able to offer the package at the prices that we do. We will charge full travel costs if the traveler only wishes to use a certain aspect of the package, such as airfare and hotel only, airfare only or hotel only.

Is the tour cost refundable? Why is it not refundable?

Unfortunately, the tour cost is non-refundable and non-transferable. It is non-refundable because in order to be able to offer the prices that we do, we need to pre-pay for the hotels, airfare and other fees. Therefore travel cancellation insurance is highly recommended.

Since the trip payment is non-refundable, what should I do if I have to cancel the trip?

This is the reason that we highly recommend you purchase travel insurance. There isn’t anything you can do if you do not have travel insurance, but if you do, you would just need to make a claim with the insurance company.


About Airline

Which airline company are we flying with?

We use our partner Hainan Airlines to accommodate this trip’s flight for most of the US departure cities, however we may use all possible airlines to connect you to our gateway cities.

Can I fly with a different airline?

If you have a preferable airline, please let us know. Flying with a different airline company may involve extra costs and the amount would depend on the departure date and would be subject to final booking.

Can I change my airplane seat or pick a specific seat?

To reserve a specific seat, there would be a charge of $50 per person subject to seats availability.

Can I extend my stay in China after the tour is over?

We would be glad to help you arrange an extended stay in China. Air deviation costs a minimum of $150 per ticket depending on the tour. We can schedule up to 2 months after your tour is completed. (2 months is usually the maximum stay for each entry for US citizen)

I do not live anywhere close to any of your gateway airports, what is the best way to arrange US domestic add-on tickets?

We do offer reasonable add-on airfare from most of US airports, we highly recommend purchase add-on tickets with us, therefore you will be issued by one ticket, that allows the best connecting flight schedules, and minimize the lose due to flight delay, if you still prefer purchase add-on tickets on your own, once again trip cancellation insurance is highly recommended.

Why should I book my domestic flights through Nexus Holidays?

It would be best to book domestic flights through us as well alongside your international tickets because that way all of the different legs will be on the same ticket. In the case that there are problems with delays or cancellations, we would be able to provide assistance. If there were problems with the domestic portion, causing you to miss the international legs, and you didn't book through us, we would not be able to help because the result would be at the discretion of the airline company. In those cases, there will most likely be extra costs involved which the customer would be responsible for. 

 

Since there have been cases where the airline company reschedules or cancels certain flights, we highly recommend client let us book the connecting flights from your hometown airport, if you book your connecting flight to the departure airport before we provided you with e-ticket, we will not be responsible for any loses that you may incur.

How many luggage can I check in for the internal flights within China?

Domestic Chinese flights are more restrictive than trans-Pacific flights. You are allowed only one piece of checked baggage, and that must not exceed 44 lbs per person. In addition, you are allowed one carry-on bag not exceeding 11 lbs and one personal item such as a purse or camera bag. The carry-on must fit in the overhead bin or under the seat. The airport authorities seldom weigh your carry-on baggage, but the size of it does matter, particularly when the flight is full. This is the rule. Sometimes it is enforced strictly and sometimes it is not – depending on the local airport and how full the flight is. The checked-baggage rule, allowing only one piece and its weight allowance are usually enforced, particularly in the inland cities.

When can I get my detailed flight information?

We always aim to provide all information to our customers in a timely manner. Most of the time, detailed flight information will be provided 30 days prior to the departure date. But there are circumstances where there is delay caused by the airline company. Your agent will be the best source of information if you have any questions or concerns. 

About Visa Application Process

Do I need a visa to enter China?

Yes.Visas are required for foreign travelers. Nexus Holidays can help lodge your visas with a fee, please refer to below for more information.

How much is the Chinese Individual Visa?

For the visa, the Chinese embassy charges $140 for the 10-year visa and our office will charge a $150 service fee and $10 for return mailing and handling. That is a total of $300 for guests with a United States passport. Guests holding foreign passports will be charged $120 + shipping & handling. Guests from Canada will be charged $160 + shipping & handling.

How long does the visa application process take?
Due to the high volume of visa applications and increased strictness of visa regulations, sometimes the Chinese Embassy or Consulate will require background checks, which can take up to two months. We strongly recommend clients mail-in all of the necessary application documents at least 60 days prior to trip departure. If passports are not physically received by Nexus Holidays 30 days prior to departure, depending on the time, the customer may be required to pay an express or urgent visa processing fee. You will be charged an extra $75 if the passport is provided 2-4 weeks prior to departure date and an extra $175 if it is provided with less than 2 weeks left until the departure date. 


Can I apply for the Chinese Visa on my own and why should I use your services?

You can go to a Chinese Embassy or Consulate in person to apply. However, there are only six locations in the States and you have to apply in-person, no mail-ins. Our service will provide a lot of convenience for you and will make your trip worry-free. Since we have been doing it for many years, we are extremely experienced in regard to the process. Our service fees are also lowerthan our competitors.

Why do you charge me a service and handling fee?

The reason Nexus Holidays requests service and handling fees is because we will personally review your information and prepare your application. Our agents will hand carry the passport and application to the consulate.

If my passport expires in one year, am I still eligible for the 10-year multi-entry visa? If so, how does it work?

You need to only have 6 months validity from the time of departure for us to apply for the visa for you. However, there is a possibility you won’t get a 10 year multi-entry and the final type is subject to the consulate’s discretion. Please contact your booking manager before processing.

I am in the process of filling out the visa application form, where can I find all of the information, such as hotels?

The hotel information that you need for the visa application form can be found on our website.

http://www.nexusholidays.com/travel/detail/id/342

If you have problems or questions regarding your visa application form, you can always contact your booking manager.

Does Nexus Holidays guarantee a Chinese Visa?

Nexus Holidays does not issue foreign visas. We only lodge passports and application forms for visas to be issued by the relevant authorities. Nexus Holidays cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused.

About Travel Insurance

Who should I purchase travel insurance from?

We recommend Travel Guard, a company that specializes in providing travel insurance. Travel Guard is one of the largest travel insurance companies in North America.

Please visit http://www.nexusholidays.com/article/detail/id/34 for more details

How much is travel insurance?

Travel insurance is usually only about 6.5% of the total cost of your trip depends on travel length and age of travelers.

What does travel insurance cover?

Travel insurance covers trip cancellation, trip interruption, trip delay, missed connections, baggage delay, problems with luggage and medical emergencies. The coverage rate may vary depending on what insurance you purchase.

Please visit http://www.nexusholidays.com/article/detail/id/34 for more details.

If I already have travel insurance (i.e. credit card), do I still have to purchase travel insurance from you? What if I do not wish to purchase travel insurance?

If you already have travel insurance offered through another party, we recommend you contact them and find out the specific details regarding your coverage. Most companies’ insurance policy coverage is very limited and may have various restrictions. Purchasing travel insurance is completely optional, butstrongly recommended and purchased by most people.


About China

When is the best time to visit China in terms of climate?

China is a vast country with wide-ranging climatic conditions, so a decision about the best time to visit should be based on the regions you plan to tour and the kind of weather you enjoy. Spring and autumn is generally the best time to visit China when the weather is mild – not too cold and not too hot.

Normally, the most comfortable season of the year is early autumn (September to early October). During that period, temperatures are reasonable throughout China with a limited amount of rain. Spring (March to May) can also be delightful with the average temperatures roughly the same as in autumn.

The best way to deal with weather unpredictability is to wear layered clothing that will make you comfortable in both chilly and warm weather. Before deciding when to take a tour, it is worth checking carefully the China weather conditions of each city on the itinerary. Regardless of the time of the year, a visitor will always be rewarded with charming scenery throughout China.

What is the local currency in China?

With the strong US Dollar, there is no better time to travel overseas and the US Dollar does go a long way in China! Chinese money is called Renminbi (RMB), which literally means “The Peoples’ Currency”. A unit of RMB is a ‘yuan’ (e.g. ‘san yuan’ = ‘three dollars’). Most Mandarin speakers use the colloquial term ‘kuai’ in daily life – so you will commonly hear phrases like ‘wukuaichien’ (roughly, “five bucks cash”).

What is the current local time in China?

China is 12 hours ahead of EST and 9 hours ahead of PST.

What language is spoken in China?

The official national language of China is Mandarin, which is the first language of more than 70% of Chinese, and is taught in all schools. There are also eight major ‘Chinese’ dialect groups (such as Wu, Min, and Cantonese) that are region-specific. In addition, China has 56 recognised ethnic minorities, so languages such as Mongolian, Uighur, and Tibetan are commonly spoken in certain regions. Some sources count up to 297 living languages in contemporary China.

Are any vaccinations required for travel to China?

While no vaccinations are required for a trip to China (except for Yellow Fever if you’re arriving from an infected area), it is recommended that you consult your physician and preferably a doctor at least 4-6 weeks before you are scheduled to depart. There are some recommended vaccines and it’s important that you take the necessary precautions and be up-to-date on your routine vaccines.

Are there any water and food safety concerns in China?

It goes without saying you should be careful with food and water. Only drink bottled water and use it to brush your teeth. Nexus Holidays supplies complimentary bottled water every day on the tour. Your hotel will also provide several bottles a day free of charge.

If you have an extremely sensitive stomach, then you may want to avoid raw vegetables. Peeled fruit and cooked food should cause you no problem.

Is medication easily accessible in China?

While many common medications are available in China, navigating the language and communicating the need may not be something you have time for in an emergency. It’s best to pack a few precautionary items with you, especially for minor illnesses and complaints such as:

  • Bandaids
  • Antibacterial ointment
  • Headache medicine
  • Something for an upset stomach or diarrhoea
  • Hand sanitiser
  • Insect repellent
  • Allergy medication
  • Cold medicine
  • Sunscreen




  April 5th Version


 






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